Senior Pension Administrator - Basingstoke

ref ID: 216

Section: Pension Administration

First Actuarial has been around since 2004, when a small group of like-minded actuaries came together to bring fresh thinking to pensions consultancy. Two decades later, we’re celebrating our 20th anniversary with events at all our five offices. It’s a great time to be part of First Actuarial. Following last year’s 20% revenue increase, our strong growth path has continued into this year, and we now employ around 450 people in the UK

We’re still an independent business with no chargeable hours targets, giving our people the time to deliver their best work and excel. We shape our high-quality services by listening closely to our clients’ needs. And we price those services fairly.

As we develop our business, prospects for our people grow. Our Basingstoke, Leeds, Manchester, Peterborough and Tonbridge offices provide supportive work environments where everyone can make a difference. We enjoy work and celebrate our successes. And we provide support and helpful feedback so we all learn and improve.

We love numbers, but we love people more. Staff wellbeing and work-life balance have always been core values. Beyond the firm, we’re known for our integrity. We’re happy to challenge conventional thinking and speak up. Our pioneering work is set to transform the lives of millions of younger people with a new type of pension.

The Role

We are looking to recruit a Senior Pension Administrator for our Basingstoke Office.

You’ll be dealing with pension scheme members, explaining how their pension works, handling complex calculations and keeping up to date with changes in the world of pensions. Your work will make a real difference, helping us meet our client expectations and communicate effectively with a variety of third parties.

Who are we looking for?

  • At least 3 years in a range of Pensions Administration roles.
  • Progression in a PMI qualification or equivalent, or willing to study for one.
  • Excellent communication skills, with ability to express complicated ideas in a concise and clear way.
  • Ability to calculate pensions and interpret scheme rules.
  • Proven and significant experience dealing with DB schemes.
  • Good awareness of legislative issues.
  • Self-motivation and ability to work autonomously, in line with the responsibilities that the role requires.
  • Ability to meet client SLAs, contribute to good practice and foster the development of junior team members.
  • Good Microsoft Excel skills, with the ability to set up template calculation tools.


You will make an active contribution to team goals, develop your skills and broaden your experience. You will be responsible for 

  • Delivering pragmatic solutions and applying a logical approach to problem solving.
  • Supporting and developing team members.
  • Preparing helpful and informative documentation.
  • Talking to pension scheme members, clients and third parties.
  • Guiding scheme members through their pension journey.
  • Providing support to the Team Leader.
  • Doing/checking of calculations and assisting team members with difficult cases and non-standard queries (subject to experience).

What we offer you

We’ll actively support you as you build your career – and reward you for doing so. At every level of seniority, we offer:

  • A competitive remuneration package, including bonus and profit-sharing payments.
  • Private health insurance, life insurance and income protection insurance.
  • 25 days annual leave as standard, increasing with length of service, an extra day at Christmas, plus bank holidays and the option to purchase additional holidays.
  • A non-contributory pension.
  • Full training and study support.

We have hybrid working in place for colleagues who prefer home-working for part of the week. We’re also flexible on working day arrangements and will happily accommodate a range of personal commitments from day one.

Our straightforward, interview-based approach to recruitment ensures equal opportunities for all applicants.

Please note that we can only accept candidates who have a permanent right to work in the UK.

Apply now with covering letter and CV.